At Goldrush Hillcrest, we are dedicated to creating a safe and enjoyable gaming environment while promoting responsible gambling practices. Responsible gambling means participating in gaming activities in a way that minimises harm to individuals and society. It’s about maintaining control over your gambling habits and recognising when to stop.
Principles of Responsible Gambling
- Gambling as Entertainment
Gambling should be treated as a leisure activity, not a way to make money. Always gamble within your financial means, and avoid spending more than you can afford to lose. - Safe and Fair Environment
Gambling should occur in a regulated, safe, and fair environment. Licensed casinos like Goldrush Hillcrest follow strict measures to ensure compliance with these standards. - Avoid Harm
Gambling should not lead to personal or social harm, such as financial difficulties, strained relationships, or addiction. - Social Responsibility
Gambling establishments have a responsibility to reduce the potential negative impacts of gambling, including offering support to patrons and engaging in community initiatives to promote awareness.
Understanding Problem Gambling
Problem gambling, or gambling addiction, can significantly impact an individual’s financial, emotional, and social well-being. Some of the potential consequences include:
- Financial Issues: Debt, bankruptcy, or loss of assets.
- Relationship Strains: Conflicts with family or friends.
- Legal Troubles: Fraud or theft to finance gambling.
- Health Problems: Stress, anxiety, or sleep disorders.
- Social Challenges: Increased crime or addiction within communities.
Measures at Goldrush Hillcrest
We are committed to promoting responsible gambling through various measures:
- Self-Exclusion Programs
Patrons who feel their gambling is becoming unmanageable can voluntarily exclude themselves from the casino. During this period, self-excluded individuals cannot enter the casino or participate in gambling activities. - Staff Training
Employees are trained to recognise signs of problem gambling and provide guidance to customers who may need support. - Preventing Underage Gambling
We strictly enforce an age limit of 18 years and above for all patrons. Identification checks are conducted to ensure compliance. - Responsible Advertising
Our marketing efforts promote gambling as entertainment and never target vulnerable populations or encourage irresponsible behaviours. - Educational Resources
We provide patrons with resources and information about responsible gambling, including access to support services and self-help tools.
Steps for Individuals
As a player, you can take several steps to ensure gambling remains fun and under control:
- Set Limits
- Decide how much time and money you are willing to spend before you start gambling, and stick to those limits.
- Avoid chasing losses, which can lead to further financial problems.
- Seek Help When Needed
- If gambling is causing problems, talk to a trusted friend, family member, or a professional counsellor.
- Be Aware of the Risks
- Understand that gambling can lead to financial and emotional challenges if not managed responsibly.
- Access Support Services
- Reach out to organisations like the South African Responsible Gambling Foundation (SARGF), which offers confidential 24/7 support.
Self-Exclusion and Support
Self-Exclusion:
If you feel the need to take a break, self-exclusion allows you to voluntarily restrict yourself from entering the casino or engaging in gambling activities. The duration of self-exclusion can range from months to years, depending on your needs.
The South African Responsible Gambling Foundation (SARGF) provides free and confidential help. Contact their helpline at 0800 006 008 or WhatsApp HELP to 076 675 0710.
Staying Safe
Responsible gambling is about maintaining balance and control. At Goldrush Hillcrest, we are committed to supporting our patrons in making informed and responsible choices about their gambling. Together, we can ensure that gambling remains a safe and enjoyable experience.
Play responsibly. Winners know when to stop.