Last Updated: January 25, 2025

At Goldrush Hillcrest, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website (https://goldrushhillcrest.co.za) and other related services (collectively referred to as the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of the Services.

We are committed to complying with South African privacy laws and maintaining the confidentiality of your information. This document will help you understand how we manage your data.

Information We Collect

We collect information about you in three primary ways:

1. Information You Provide

We collect the information you provide directly, such as:

When you register for an account: Name, email address, phone number, and other contact details.
Payment transactions: Banking or payment details for deposits and withdrawals.
Promotions and surveys: Information submitted when entering promotions or completing surveys, to improve our services or notify winners.

2. Information Collected Automatically

When you interact with our Services, we may automatically collect:

Your IP address, browser type, operating system, and device type.
Usage data, such as pages visited, time spent on the site, and links clicked.
Location data, where applicable, to customise your experience.

3. Information from Third Parties

We may also collect information from third-party sources, such as:

Social media platforms, when you connect your account to our Services.
Marketing partners who provide insights into user preferences.

How We Use Your Information

The data we collect is used to:

Deliver and Improve Services: Process transactions, respond to inquiries, and enhance your experience.
Personalise Communication: Send updates, promotional offers, and account-related information.
Ensure Security: Prevent fraud, enforce our terms of service, and comply with legal obligations.
Optimise User Experience: Analyse usage patterns to improve our website and Services.

We only share your information under specific circumstances:

With Service Providers: We may share your data with trusted third parties that help us provide Services, such as payment processors, hosting providers, or marketing platforms.
For Legal Compliance: We may disclose information if required by law or in response to legal processes, such as court orders or regulatory requests.
With Business Partners: Limited information may be shared with partners for marketing purposes, provided it aligns with your preferences.
In Business Transactions: In case of mergers, acquisitions, or sales, your information may be transferred as part of the business assets.

Protecting Your Information

We take robust security measures to protect your personal information from unauthorised access, misuse, or disclosure. These measures include encryption, secure servers, and regular system monitoring. However, no system is completely secure, and we cannot guarantee absolute protection of your data.

Your Rights

As a user, you have the following rights:

Access and Update: You can access or update your personal information by logging into your account.
Opt-Out of Marketing: You can unsubscribe from promotional communications by following the link in the emails or contacting us directly.
Request Deletion: You may request the deletion of your personal data, subject to legal or regulatory obligations requiring its retention.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. These cookies help us:

Remember your preferences, such as login details or language settings.
Analyse website traffic to improve functionality.

You can manage or disable cookies through your browser settings, but note that this may limit certain features of the website.

Responsible Gambling and Self-Exclusion

At Goldrush Hillcrest, we support responsible gambling. If you need to take a break, you can opt for our self-exclusion programme, which allows you to restrict access to your account for a set period. For additional support, contact the South African Responsible Gambling Foundation (SARGF) at 0800 006 008 or WhatsApp HELP to 076 675 0710.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Last Updated” date will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Website: https://goldrushhillcrest.co.za
Support Email: [email protected]

Goldrush Hillcrest is committed to safeguarding your privacy while providing a secure and enjoyable gaming experience.